SHIPPING

In order to make shipping as economical as possible for everyone all domestic orders are shipped via USPS Priority Mail with expected shipping time of 1-3 days. We can overnight an order for the standard USPS Priority Mail fee of $25.

You will receive a confirmation email once your order has left the warehouse. All orders subject to USPS’s shipment times, which are not guaranteed.

As always, if you have any questions, comments, or concerns, you are welcome to contact customer service at quantumchef@quantumcream.com

ORDER CANCELLATION

If you need to cancel your order for any reason, please contact us immediately at quantumchef@quantumcream.com.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept gift cards for return. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at quantumchef@quantumcream.com.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at quantumchef@quantumcream.com and send your item to:

O.M.Geeks Ltd. – Returns

3760 S Lowell Blvd.

Denver, CO, 80236

United States

SHIPPING

To return your product, you should mail your product to:

O.M.Geeks Ltd. – Returns

3760 S Lowell Blvd.

Denver, CO, 80236

United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.We don’t guarantee that we will receive your returned item.

CONTACT CUSTOMER SERVICE

Our customer service hours are 9:00AM to 5:00PM MST. You can contact us at quantumchef@quantumcream.com. We will respond to you during our regular customer service hours.